סקירה כללית
^^משרה זו נלקחה מ Career^^About Port At Port.io, we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C funding round, we are in a phase of rapid hypergrowth with strong enterprise momentum. We serve as the central nervous system for engineering, enabling platform teams to unify their stack and present it as a governed layer through golden paths for developers and AI agents. By integrating rich engineering context, workflows, and actions, we assist organizations in transitioning from manual processes to autonomous, AI
• assisted engineering workflows while maintaining control and accountability. As a product
• led company, we believe in building world
• class platforms that fundamentally shape how modern engineering organizations operate. Our growth is driven by the industry’s leading product and the continuous innovation of our customers
• big and small, who use our platform to transform how developers work. About your day
• to
• day: We are looking for a Technical Success Engineer with a strategic mindset and a proactive approach. In this key role, you will be crucial in ensuring our customers fully leverage our Internal Developer Portal to meet their business goals. This position requires a blend of technical expertise and customer
• facing skills to guide clients from onboarding to adoption, ensuring their satisfaction and identifying expansion opportunities. As part of your responsibilities, you will:
• Act as the main point of contact for customers, thoroughly understanding their technical needs, challenges, and business objectives to develop customized success strategies.
• Monitor technical health metrics within customer accounts, proactively resolving issues to ensure ongoing customer satisfaction and success.
• Build and sustain strong relationships with key stakeholders, positioning yourself as a trusted advisor on all matters related to Port.
• Lead strategic initiatives, including customized onboarding programs and adoption plans, to align with customer goals.
• Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and encouraging collaborative solutions.
• Work with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention. What success will look like:
• Customers successfully onboard and adopt Port across their engineering teams.
• Strong relationships are built with technical stakeholders, positioning Port as a trusted platform.
• Customer accounts remain technically healthy with proactive issue resolution and high satisfaction.
• Expansion opportunities are identified through demonstrated product value and strong adoption. Requirements 5+ years of experience in technical customer
• facing roles such as Technical Customer Success Manager, Technical Customer Success Engineer, or Technical Account Management within the tech or SaaS industry. In
• depth experience with technical products or services, especially familiarity with developer tools, CI/CD practices, cloud infrastructure and software development processes. Excellent problem
• solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience. Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively. A collaborative team player, able to work closely with cross
• functional teams to enhance customer success and drive account growth. Full professional proficiency in Hebrew (spoken, written, and reading)
• required.
דרישות המשרה
, you will:
• Act as the main point of contact for customers, thoroughly understanding their technical needs, challenges, and business objectives to develop customized success strategies.
• Monitor technical health metrics within customer accounts, proactively resolving issues to ensure ongoing customer satisfaction and success.
• Build and sustain strong relationships with key stakeholders, posit
