סקירה כללית
Description Paragon is a fast-growing cyber intelligence company making waves in the industry with its cutting-edge solutions. Based in Tel Aviv, we are a young and innovative team driving technological advancements and transforming the way intelligence is delivered. As a ProdOps engineer you'll play a vital role in ensuring high-quality support and contributing to business success by connecting with multiple stakeholders across Paragon. You'll be an essential pivotal engineer within a high focus team across the company, leading at least one area of expertise and the highest level of technical escalation and management, owing it end to end. Responsibilities * Complex technical case investigations using logs, diagnostics, db and user-reported data. * Consultations and mentoring to lower level of support (NOC, Support & TAM) * Bug reporting, tracking & prioritizing * Create and maintain detailed documentation, including knowledge base articles and troubleshooting guides * Act as a bridge between customers and product development teams, conveying feedback and identifying trends * Ad-hoc activities and projects with our Product and R&D teams * Consult with product managers on Product Requirements Document (PRD) approvals and feature acceptance * Validate and approve releases from the R&D team for production deployment * Be an escalation point for burning issues within and outside your SME areas Requirements * 3+ years of experience in 3rd level support with a strong track record of resolving complex issues * Advanced technical orientation and familiarity with architectural design and flows * Extensive technical expertise in Linux/Unix, Networking & Security, Docker/Kubernetes, and SQL * Outstanding problem-solving skills * Strong written and verbal communication skills * Detail-oriented with excellent organizational abilities * Project management capabilities
– activities tracking, incidents management & insight reporting Advantages * Ability to work in a fast paced environment and dynamic products * Proficiency in scripting languages * Strong aptitude for collaboration in cross-functional teams * Quick learning ability for new technologies
דרישות המשרה
* Complex technical case investigations using logs, diagnostics, db and user-reported data. * Consultations and mentoring to lower level of support (NOC, Support & TAM) * Bug reporting, tracking & prioritizing * Create and maintain detailed documentation, including knowledge base articles and troubleshooting guides * Act as a bridge between customers and product development teams, conveying feedba
