סקירה כללית
SuperCom is seeking an enthusiastic, collaborative, and highly motivated NOC Engineer (Tier 1 Support) to join our 24/7 operations center in Tel Aviv. This is a full-time, on-site position suitable for candidates seeking to build a strong foundation in IT operations and support. As a key member of our Network Operations Center, you will monitor live systems and play a critical role in identifying, troubleshooting, and escalating issues that impact international clients and partners. Responsibilities: * Work 5 shifts per week, exclusively during nights, weekends, and holidays. * Provide technical support for customers and partners via inbound calls, our ticketing system, and email. * Monitor SuperCom’s real-time IoT and electronic monitoring systems in production environments. * Detect, classify, and escalate hardware & software incidents according to established procedures. * Serve as the first point of contact for our customers and subcontractors. * Provide timely information to customer-facing teams to improve overall customer satisfaction. * Accurately log incidents, actions, and resolutions in ticketing systems. * Communicate with global partners and internal teams to assist in resolving issues. * Collaborate with Tier 2/3 engineers to ensure effective issue resolution. Requirements: * Excellent analytical and problem-solving skills with a strong sense of customer orientation. * BS Degree or relevant background in Information Systems, Computer Science, or other tech-related fields. * Availability for consistent night/weekend/holiday shift work. * Fluency in English (spoken and written) – supporting global clients and partners (EU, EMEA) * Excellent communication and interpersonal skills. * Ability to stay focused under pressure and prioritize tasks. * Proactive, responsible, and able to identify and escalate critical issues. * Comfortable interacting with international stakeholders. * Fast learner, adaptable, and team-oriented.
דרישות המשרה
* Work 5 shifts per week, exclusively during nights, weekends, and holidays. * Provide technical support for customers and partners via inbound calls, our ticketing system, and email. * Monitor SuperCom’s real-time IoT and electronic monitoring systems in production environments. * Detect, classify, and escalate hardware & software incidents according to established procedures. * Serve as the firs
