סקירה כללית
Responsibilities * Overall management and leadership of the Service, Projects, and Infrastructure/IT departments * Full responsibility for customer experience, response times, SLA compliance, and service quality * Planning, managing, and leading cross-organizational projects (implementations, upgrades, migrations, etc.) * Ensuring stability, availability, security, and reliability of infrastructure and systems * Designing, improving, and implementing operational processes, procedures, & KPIs * Resource management, task prioritization, & resolution of operational bottlenecks * Ongoing collaboration with the GM and management, including reporting, risk identification, and operational recommendations * Close cooperation with Product, R&D, Sales, and Finance teams Requirements * Proven experience managing Operations / Service / Projects in a technology or SaaS organization * Experience leading multidisciplinary teams * Strong understanding of operational processes, customer service, and IT infrastructure * Strong leadership, decision-making skills, and ability to work in a fast-paced environment * Process-oriented mindset with strong execution and organizational skills * Excellent interpersonal and communication skills * Availability to work from the company's offices in Nesher 4 days per week * Familiarity or experience in the Hospitality / Hotel industry – Advantage * Experience working with complex systems/core business systems- Advantage * Experience in B2B environments or working with Enterprise customers- Advantage
דרישות המשרה
* Overall management and leadership of the Service, Projects, and Infrastructure/IT departments * Full responsibility for customer experience, response times, SLA compliance, and service quality * Planning, managing, and leading cross-organizational projects (implementations, upgrades, migrations, etc.) * Ensuring stability, availability, security, and reliability of infrastructure and systems * D
