סקירה כללית
Customer Support Team Lead | Tel Aviv, Israel We are seeking a Customer Support Team Lead to manage a small team of representatives supporting users of our wedding guest management platform. In this role, you’ll oversee daily operations, guide your team in handling client inquiries, and ensure a high standard of customer satisfaction. What You’ll Do * Lead and mentor a team of Customer Support Representatives. * Oversee incoming calls and ensure timely, effective resolutions. * Monitor performance, provide coaching, and implement best practices. * Act as an escalation point for complex customer issues. What We’re Looking For * Previous experience in customer support, with leadership or team management experience. * Strong communication and problem-solving skills in Hebrew. * Ability to manage multiple priorities in a fast-paced environment.
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