סקירה כללית
Description Paragon is on a mission to transform the world of cyber intelligence. Based in Tel Aviv, our innovative team is made up of top-tier talent who are passionate about making an impact. At Paragon, you’ll find the freedom to think boldly, collaborate with purpose, and grow alongside a team united by a shared mission striving for excellence, and always looking out for one another. We are looking for a proficient and highly-skilled Account Manager to join our team. Responsibilities * Be the customer advocate within the organization
– operating as the lead point of contact for customer matters specific to your accounts * Representing the company at customer accounts and voicing customers’ needs internally * Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes) * Own responsibly on invoice payments, renewals, contractual changes * Collaborate with our sales team to achieve quotas while keeping our clients highly engaged * Identify up-sell opportunities and communicate them to the relevant business line owner * Facilitate and support up-sell processes * Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers * Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders * Maintain all information on customer activity Requirements * 10+ years of previous proven experience as an Account manager, Client Executive
– Must * Experience working closely with clients, working with a limited number of clients and accompanying them on a daily basis * Experience working with governmental organizations in the security/intelligence/cyber domain. * Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details * Ability to work in a multicultural environment * Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level * Strong interpersonal skills, people person * Excellent proficiency in English, both verbally and in writing * Motivation, flexibility, proactiveness, ability to work independently and as a part of a team * Willingness to travel extensively
– 25% travel * PMP or project management certification
– Advantage
דרישות המשרה
* Be the customer advocate within the organization
– operating as the lead point of contact for customer matters specific to your accounts * Representing the company at customer accounts and voicing customers’ needs internally * Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes) * Own responsibly on invoice paym
