סקירה כללית
Paragon is a fast-growing Cyber intelligence company that is rapidly establishing itself as a key player in the industry. We are a young innovative company with a cutting-edge product based in Tel Aviv. As a Technical Account Manager, you will be responsible for providing strategic and hands-on technical guidance to customers throughout their journey with Paragon, from the initial onboarding phase to full operationalization. Your role will require a combination of technical expertise and excellent customer facing skills to effectively address both the business and technical challenges faced by our customers. Acting as a liaison, you will bridge the gap between customers and Paragon's internal teams, ensuring seamless collaboration between Product Management, Sales, Engineering, and Support to deliver a unified and satisfying customer experience. Responsibilities: * Own customer technical journey from onboarding to utilization and ongoing success and growth * Act as the primary technical contact for assigned accounts, ensuring their systems are operating smoothly and their technical needs are fully met * Build strong, collaborative relationships with customers and internal teams to drive mutual success * Empower customers to maximize the value of their Paragon systems by removing blockers, identifying opportunities, and leveraging product capabilities * Manage and resolve technical issues efficiently, delivering timely and proactive solutions to ensure optimal system performance * Collaborate closely with Account Managers, Engineering, Product, and Operation teams * Share best practices around Paragon implementation and usage * Identify upsell and cross-sell opportunities within existing accounts * Provide input into account health assessment on technical progress Requirements: * At least 3 years in technical customer service or similar roles (preferred in post-sale support) * Proficiency in Linux
– Must * Ability to manage multiple priorities and thrive under pressure * Solid technical knowledge in Kubernetes, kibana, and Networks * Strong ability to translate complex technical concepts into broader business context * Proven experience managing cross-functional technical projects * Excellent communication skills in English both verbal and written * Ability to travel abroad up to 25%
דרישות המשרה
* Own customer technical journey from onboarding to utilization and ongoing success and growth * Act as the primary technical contact for assigned accounts, ensuring their systems are operating smoothly and their technical needs are fully met * Build strong, collaborative relationships with customers and internal teams to drive mutual success * Empower customers to maximize the value of their Para
