סקירה כללית
Description We are hiring a Operations specialist to lead our European operations, drive logistical excellence, and ensure seamless experiences for partners and patients while scaling our global impact. Responsibilities * Ensure efficient onboarding and support of doctors and pharmacy partners across Europe * Oversee pharmaceutical logistics, including inventory management, deliveries, issue resolution, and vendor communication * Manage operational readiness and coordination for external collaborations (e.g., Uber) * Work closely with Customer Support to monitor feedback and proactively resolve service-related issues * Identify and improve processes to ensure seamless end-to-end experiences for patients * Collaborate with product managers and developers to build tools, dashboards, and workflows * Analyze the root causes of issues, including returned products, stock shortages, and delays * Drive initiatives to improve partner satisfaction and operational KPIs Requirements * 2-5 years of experience in Operations roles within a global B2C company * Proven track record in managing operations * Strong background in working with multiple stakeholders and cross-functional teams * Solid understanding of logistics processes and partner management * Experience in implementing automations in customer support processes * Hands-on experience with chatbots, including daily operations, analysis, and process improvement * Mandatory: Fluent in English and German
דרישות המשרה
* Ensure efficient onboarding and support of doctors and pharmacy partners across Europe * Oversee pharmaceutical logistics, including inventory management, deliveries, issue resolution, and vendor communication * Manage operational readiness and coordination for external collaborations (e.g., Uber) * Work closely with Customer Support to monitor feedback and proactively resolve service-related is
