סקירה כללית
Moon Active is one of the world’s fastest-growing mobile game companies, providing entertainment to millions of active users across the universe. The company is headquartered in the heart of Tel Aviv. We’re looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects. Responsibilities: * Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems. * Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting. * Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks. * Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security. * Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations. * Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience. * Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities. Requirements: * At least 2 years of experience in Help Desk or IT Support roles. * Strong customer-service orientation with exceptional user support skills. * Excellent communication skills to interact effectively across all organizational levels. * Proficiency in resolving IT issues for macOS and Windows operating systems, alongside strong familiarity with IT equipment and peripherals. * Experience with IT management environments such as Jamf, Microsoft Azure, Active Directory, Okta, Microsoft Office 365, and Google Workspace. * Solid understanding of networking components and infrastructure (LAN/WAN, TCP/IP, DHCP, DNS). * Strong knowledge of information security principles and best practices. * A proactive mindset with curiosity and eagerness to learn and integrate new technologies. * Fluent in Hebrew and English.
דרישות המשרה
* Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems. * Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting. * Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and network
