סקירה כללית
Team Leader – Internal Technical Support Center We are looking for a dynamic and experienced Team Leader to manage our internal technical support center, providing high-quality support to company employees. This is a challenging role that requires strong leadership, organizational skills, and the ability to manage multiple tasks in a fast-paced and dynamic environment. Key Responsibilities * Lead and manage the internal technical support team, including coaching, mentoring, and providing daily guidance * Recruit, onboard, and train new team members * Supervise complex issues, ensuring optimal team performance and service delivery * Monitor performance metrics, analyze reports, draw insights, and drive continuous improvement initiatives * Identify recurring issues, implement preventive measures, and lead process optimization efforts * Maintain effective collaboration with multiple internal stakeholders across departments * Prepare professional presentations, reports, and insights for management and organizational use * Manage cross-functional projects and initiatives related to technical support Required Qualifications * Proven experience managing a technical support or service center team
– Must * Ability to work in a dynamic, high-pressure environment while managing multiple tasks simultaneously
– Must * Strong initiative, independent decision-making, and problem-solving skills
– Must * Data-driven approach to decision-making, including strong Excel skills
– Must * Excellent written and verbal communication skills, with the ability to prepare high-quality reports and presentations
– Must * Solid technical understanding of IT systems and technical support processes
– Must * Excellent interpersonal skills and ability to work effectively with multiple organizational interfaces
– Must * Process-oriented thinking with the ability to identify improvement opportunities and lead organization-wide initiatives
– Must
דרישות המשרה
* Lead and manage the internal technical support team, including coaching, mentoring, and providing daily guidance * Recruit, onboard, and train new team members * Supervise complex issues, ensuring optimal team performance and service delivery * Monitor performance metrics, analyze reports, draw insights, and drive continuous improvement initiatives * Identify recurring issues, implement preventi
