סקירה כללית
Key Responsibilities: * Lead Technical Support: Manage, prioritize, and resolve complex IT support requests (hardware, software, network, SaaS) via the ticketing system. * Proactive Issue Resolution: Diagnose and resolve complex issues for internal/remote staff, identifying and addressing recurring problems to enhance system reliability. * Documentation & Knowledge: Maintain accurate troubleshooting records and create/update documentation for the IT team. Required Qualifications: * 5+ years as an IT Helpdesk/Support Technician in a fast-paced environment
– Must * Previous managerial experience – a significant advantage * Technical Expertise: Advanced troubleshooting for network, hardware, and software issues. * Proficiency with Microsoft Windows workstations/servers, Active Directory,Linux, Google Workspace, Office 365, and VMware. * Skills: Fluent English, strong problem-solving, service-oriented mindset, ability to work independently, and commitment to continuous improvement. Nice to Have: * Familiarity with security solutions (XDR, firewalls), cloud platforms (AWS/ GCP/ Azure), and storage solutions.
דרישות המשרה
* Lead Technical Support: Manage, prioritize, and resolve complex IT support requests (hardware, software, network, SaaS) via the ticketing system. * Proactive Issue Resolution: Diagnose and resolve complex issues for internal/remote staff, identifying and addressing recurring problems to enhance system reliability. * Documentation & Knowledge: Maintain accurate troubleshooting records and create/
