סקירה כללית
Description SUMMARY Customer Service Representative is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers. Key Responsibilities * Learn company products, services, and target markets through training * Support senior sales team members with account management and customer communication * Identify and prospect new business opportunities through calls, emails, and networking * Conduct basic needs assessments and assist in preparing quotes and proposals * Follow up on leads, quotes, and customer inquiries in a timely manner * Maintain accurate records of activities and opportunities in CRM systems * Coordinate with internal teams (operations, procurement, customer service) to support order execution * Participate in ride-alongs, training sessions, and ongoing coaching * Gradually take ownership of smaller accounts as experience grows * Work toward achieving individual activity and sales goals Requirements/Qualifications Education: * Bachelor’s degree preferred (Business, Marketing, or related field) or equivalent experience Experience * 0–2 years of sales or customer-facing experience * Basic computer proficiency (Microsoft Office; CRM experience a plus) Specific Knowledge, Skills Or Abilities * Strong written and oral communication. * Organization and attention to detail. * Analytical and problem-solving skills. * Time management. * Systems analysis. * Mathematical and deductive reasoning. * Critical thinking. PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job with or without reasonable accommodation. The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Physical Requirements * Sit and stand as needed. * May require walking on a level surface for periods throughout the day. * Reaching above shoulders, below waist and lifting as required to file documents or store materials. * Lifting to 25 lbs. Work Environment * Typical office setting * May require you to enter a manufacturing environment that requires proper PPE including safety shoes, safety glasses and hearing protection. * Manufacturing environment may be loud, hot/cold depending on season Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions. Welch Packaging is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.
דרישות המשרה
* Learn company products, services, and target markets through training * Support senior sales team members with account management and customer communication * Identify and prospect new business opportunities through calls, emails, and networking * Conduct basic needs assessments and assist in preparing quotes and proposals * Follow up on leads, quotes, and customer inquiries in a timely manner *
