סקירה כללית
We are seeking a Pre Post Sales Engineer to handle pre and post-sale technical activities and ensure: * Understanding the customer needs * Proposed tailored solutions to customers * Successful deployment and support of Waterfall Solutions at customer sites. This role involves close collaboration with the sales and the customers, providing both technical expertise and hands-on assistance during sales process, system implementation and ongoing maintenance. Responsibilities: * Working closely with sales teams on proposals and sales presentations. * Acting as a technical expert in meetings with customers and prospects. * Collaborating with customers to advise effective solutions incorporating our products. * Comprehending customer needs and devise solution requirements. * Answering customer requests for information as well as proposal requests. * Develop requirements and turn them into functional solutions. * Executing Demos and POCs on customer site. * Provide Tier 1–3 technical support, including issue reproduction, troubleshooting, and documentation of system events. * Perform onsite and remote installations of Waterfall products worldwide. * Diagnose, analyze, and resolve system issues, including root cause analysis and detailed reporting to customers. * Conduct onsite customer training during initial installation and as needed thereafter. * Manage assigned support cases and maintain accurate records in the company’s tracking system. * Document all service and installation activities through detailed reports and logs. Requirements Mandatory: * At least 5 years’ experience as pre and/or post sale role, or in a similar customer-facing technical role. * Team player * Deep knowledge of Networking and IT * Fluent English – speaking, reading, and writing (other EU languages is an advantage) * Proven troubleshooting expertise for both software and hardware issues. * Good knowledge of Windows and Linux * Availability for traveling * Hands-on experience * Customer facing experience Advantages: * Project management capabilities * Familiarity with OT Networks and SCADA systems * Database knowledge: MSSQL, MySQL, Oracle, Postgres, Maria DB, etc. * Experience in the design and implementation of cloud computing platforms such as AWS, GCP, or Azure * Scripting capabilities * Experience responding to tenders
דרישות המשרה
* Working closely with sales teams on proposals and sales presentations. * Acting as a technical expert in meetings with customers and prospects. * Collaborating with customers to advise effective solutions incorporating our products. * Comprehending customer needs and devise solution requirements. * Answering customer requests for information as well as proposal requests. * Develop requirements a
