סקירה כללית
IT Support Specialist We are seeking an IT Support Specialist to deliver high-quality technical support, ensure smooth employee lifecycle processes. This role combines classic IT support excellence with emerging skills in AI-assisted service, lightweight automation, and scalable IT operations. Responsibilities * Oversee day-to-day service desk operations and ensure timely, high-quality support for end users. * Provide technical support for hardware, software, network, and access-related issues across primarily macOS and also Windows environments. * Support remote employees in Israel, ensuring reliable access, connectivity, and available resources. * Experience working with service desk tooling such as Jira Service Management * Document troubleshooting steps, technical procedures, and create self-service resources. * Execute onboarding and offboarding workflows, ensuring proper provisioning and deprovisioning of accounts, devices, and SaaS access. * Administer directory company directory (Okta) and perform maintenance tasks such as provisioning and automating user groups, managing security rules, application assignments and troubleshooting identity related issues. * Enforce IT policies, security standards, and compliance requirements throughout user lifecycle activities. * Manage IT asset procurement, hardware lifecycle, and inventory through global vendors. * Oversee endpoint management using JAMF including performing actions as well as basic configuration and compliance. * Administer, configure, and troubleshoot organizational SaaS applications in alignment with MIS standards. * Maintain conference rooms b , AV equipment, scheduling systems, and provide onsite meeting support for Zoom Rooms/Neat and Crestron based solutions. * Maintain a strong understanding of modern IT technologies, best practices, SaaS & emerging tools. * Follow, and IT procedures, policies, and operational standards. * Identify repetitive service patterns and create simple AI-driven or low-code automations to reduce manual workload in cooperation with MIS Business Systems Developers. * Leverage AI tools responsibly for troubleshooting, documentation, ticket triage, and workflow enhancements. * Contribute to MIS initiatives focused on improving system reliability, reducing friction, and enabling scalable operations. Requirements Experience & Technical Skills * 3–5 years of experience in IT support roles with progressive responsibility. * Demonstrated experience with service desk operations and platforms (e.g., FreshService, Jira Service Management, Snipe-IT). * Hands-on experience managing SaaS applications and identity platforms such as Azure Active Directory or Okta. * Proficiency with endpoint management tools such as JAMF/Jump Pro or similar MDM’s * Experience supporting macOS laptops and windows, including setup, configuration, and troubleshooting. * Familiarity with core networking concepts such as Wi-Fi, VPN, DNS, and Zero Trust principles, with experience working with Cloudflare Zero Trust, FortiGate firewalls, and Meraki switches and access points * Prior experience with IT asset procurement and vendor management. * Ability to use generative AI tools for troubleshooting, documentation, knowledge creation, and workflow improvement. * Experience or willingness to learn low-code/no-code automation tools. * Comfortable identifying opportunities to automate repetitive support tasks.
דרישות המשרה
* Oversee day-to-day service desk operations and ensure timely, high-quality support for end users. * Provide technical support for hardware, software, network, and access-related issues across primarily macOS and also Windows environments. * Support remote employees in Israel, ensuring reliable access, connectivity, and available resources. * Experience working with service desk tooling such as J
