סקירה כללית

We’re looking for an experienced and service-oriented IT Helpdesk professional to join our team and support our global organization. If you enjoy hands-on technical work, problem-solving, and working closely with users in a dynamic environment, this role is for you. Key Responsibilities
• Provide first and second-level technical support to employees
• Manage day-to-day global IT Service Desk operations
• Handle hardware and software setup, account troubleshooting, and end-user support
• Own employee onboarding and offboarding processes, including IT equipment provisioning, SSO setup, and license management
• Administer user accounts, passwords, security policies, and backup systems
• Troubleshoot client-side networking and connectivity issues (VPN, video conferencing, Wi-Fi)
• Support peripheral devices such as printers, docking stations, monitors, and external hardware
• Support infrastructure and digital application tickets (1st tier support)
• Manage and support Windows-based endpoints
• Act as the primary technical contact for shore-based office users
• Maintain accurate IT asset inventory and up-to-date technical documentation Requirements
• Minimum 5 years of experience in an enterprise IT Helpdesk environment
• Strong hands-on experience with: – Windows 11 deployment and support – Windows 7 & 10 support – Office 365, Exchange Online, SharePoint Online, and Teams – Microsoft Intune, Microsoft Entra ID (Azure AD), and Microsoft Azure – Active Directory (users, computers, GPOs)
• Proficiency in: – Computer hardware setup and troubleshooting – Client-side networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi) – Basic troubleshooting of switches and firewalls – PowerShell scripting for automation and troubleshooting
• Excellent communication skills in English and Hebrew
• Strong service mindset, self-motivation, and teamwork skills
• High organizational abilities and strong documentation practices
• Fast learner with a desire to grow and expand knowledge in new IT technologies

דרישות המשרה

• Provide first and second-level technical support to employees
• Manage day-to-day global IT Service Desk operations
• Handle hardware and software setup, account troubleshooting, and end-user support
• Own employee onboarding and offboarding processes, including IT equipment provisioning, SSO setup, and license management
• Administer user accounts, passwords, security policies, and backup syste

הגשת מועמדות