סקירה כללית
Role Overview We’re looking for a motivated and service-oriented Help Desk Technician to join our IT team at Pango. In this role, you’ll be the first point of contact for technical issues, providing hands-on support to our employees and ensuring smooth day-to-day operations across the company’s systems and tools. This is an entry level Position with an opportunity to grow within Pango! Reporting to: IT Manager Key Responsibilities * Tier 1 technical support on-site and remotely for all employees at Pango, including basic troubleshooting and assistance during company events and meetings. * Handle incoming tickets in the Helpdesk system and provide timely, professional support. * Offer end-user technical assistance for computers, peripherals, and organizational software. * Manage user accounts and permissions in Active Directory and Microsoft 3
65. * Install and configure operating systems and company applications. * Handling end-to-end onboarding and offboarding processes, including workstation setup, user access, and equipment management. * Document issues, solutions, and follow-up actions according to team procedures. Requirements: * 1 year of experience in Help Desk Technical support or a similar role preferably on site assistance experience. * Great Passion for computers tech. * Solid understanding of Windows and Mac operating systems. * Experience with Microsoft 365 (Exchange, SharePoint, Teams), and corporate networking (VPNs, Wi-Fi, firewalls). * Strong service orientation and problem-solving skills. * Excellent communication and interpersonal skills. * A proactive, detail-oriented mindset and strong sense of ownership. * Ability to work independently as well as part of a collaborative team. * Eagerness to learn and grow within a dynamic tech environment. Advantages: * Experience with IntuneMDM. * Familiarity with Jira or other ticketing systems.
דרישות המשרה
* Tier 1 technical support on-site and remotely for all employees at Pango, including basic troubleshooting and assistance during company events and meetings. * Handle incoming tickets in the Helpdesk system and provide timely, professional support. * Offer end-user technical assistance for computers, peripherals, and organizational software. * Manage user accounts and permissions in Active Direct
