סקירה כללית
A leading company is looking for a Help Desk Support Specialist to join a dynamic and professional technical support team. Key Responsibilities: * Provide Tier 1 technical support to end-users via phone, chat, and email * Troubleshoot hardware, software, and system issues (Troubleshooting) * Support operating systems including Windows, Android, and iOS * Handle incidents and service requests using CRM / Ticketing systems * Monitor system alerts and ensure timely resolution according to SLA * Escalate complex issues to Tier 2 / IT teams when needed * Maintain accurate documentation of issues and resolutions Requirements: * Strong technical orientation and familiarity with IT environments * Previous experience in Help Desk / Technical Support / Service Desk – advantage * Basic knowledge of hardware, software, and networking concepts * Experience with CRM or ticketing systems * Good understanding of Microsoft Office and end-user environments * Strong problem-solving skills and ability to work independently * Excellent communication and customer service skills * Willingness to work shifts, including nights and weekends – required Nice to Have: * Familiarity with Active Directory / user management * Basic networking knowledge (TCP/IP, DNS, connectivity issues) * Experience in a call center or support environment
דרישות המשרה
* Provide Tier 1 technical support to end-users via phone, chat, and email * Troubleshoot hardware, software, and system issues (Troubleshooting) * Support operating systems including Windows, Android, and iOS * Handle incidents and service requests using CRM / Ticketing systems * Monitor system alerts and ensure timely resolution according to SLA * Escalate complex issues to Tier 2 / IT teams whe
