סקירה כללית
About us: Penlink is a global leader in digital intelligence solutions. Our advanced technologies simplify complex data, empowering public safety organizations to make informed decisions quickly and effectively. We believe in the power of data-driven intelligence to accelerate clarity in decision-making for global security, strategic operations, and the most critical missions. Headquartered in the US with offices worldwide. About the Position: We are seeking a skilled and proactive Help Desk Specialist to join our global IT team. In this role, you will provide end-to-end technical support and services to employees across multiple regions and time zones. You will be the go-to person for troubleshooting, onboarding, and maintaining a productive and secure working environment for users worldwide — both onsite and remotely. This position requires strong communication skills in both Hebrew and English, service orientation, hands-on experience with IT infrastructure, and the ability to work independently in a dynamic, fast-paced environment. This role offers an excellent opportunity to broaden your technical expertise, explore new domains, and leverage your experience to grow professionally within a global IT environment. Responsibilities: * Manage global onboarding and offboarding processes, including device provisioning and setup for new hires. * Install, configure, and maintain laptops and workstations for users across different locations. * Respond to incoming support requests (in person, via email, phone, or support ticketing system) and provide tier-1 and tier-2 IT support. * Troubleshoot and resolve issues related to hardware, software, collaboration tools, network connectivity, and security components. * Install and support a wide range of end-user technologies, including peripherals, multimedia tools, and remote access solutions. * Monitor and ensure smooth operation of Microsoft Teams-based meeting rooms across sites. * Collaborate with internal teams to generate and maintain IT and departmental KPI reports. * Work autonomously to identify and act on opportunities to improve IT services and internal processes — proactively leading small-scale projects where needed. * Provide end-user training and documentation as part of global IT enablement efforts. Requirements: * Minimum 3 years of experience in an IT support / help desk position in a global environment. * Proven ability to deliver exceptional customer service to remote and on-site users across different cultures and locations. * Strong understanding of PC hardware, Windows OS, and standard desktop applications. * Hands-on experience managing and supporting: * Active Directory, Microsoft Single Sign-On (SSO) * Microsoft Office 365 Suite * SharePoint team sites * OneDrive for Business * Microsoft Intune / Endpoint Manager / MDM * Proficient in troubleshooting browsers, printers, antivirus software, and network access. * High level of initiative and independence, with ability to manage tasks without close supervision. * Strong interpersonal and communication skills in both Hebrew and English. * MCSE certification or equivalent technical background preferred.
דרישות המשרה
* Manage global onboarding and offboarding processes, including device provisioning and setup for new hires. * Install, configure, and maintain laptops and workstations for users across different locations. * Respond to incoming support requests (in person, via email, phone, or support ticketing system) and provide tier-1 and tier-2 IT support. * Troubleshoot and resolve issues related to hardware
