Head of Field Services – ראש/ת שירותי שטח

סקירה כללית

^^משרה זו נלקחה מ Career^^Work Schedule Standard (Mon
• Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: As Head of Field Services at Thermo Fisher Scientific Israel, you will play a pivotal, strategic role in establishing and scaling Thermo Fisher's field service organization in Israel. This executive
• level position and first hire requires you to design and implement a comprehensive service operating model and organization structure, encompassing systems, processes, service coverage, and talent strategy. You will be responsible for building and leading a high
• performing team of field service engineers, directly impacting the success of Thermo Fisher's operations in Israel. In this senior management position, you'll guide a talented team delivering exceptional service support for sophisticated scientific equipment and systems. This role involves managing field service operations, enhancing customer satisfaction, and achieving business objectives. You'll develop and implement service strategies, oversee installation, maintenance, and repair activities, while building strong relationships with customers and internal stakeholders. You will be accountable for service delivery, operational excellence, and customer satisfaction, working closely with commercial, operations, and global service teams to ensure a seamless customer experience. Through this role, you will enable reliable, high
• quality support that helps our customers make the world healthier, cleaner, and safer. Working closely with commercial teams, you'll identify new business opportunities and ensure service excellence. This role offers opportunities to advance service delivery while contributing to our mission of enabling customers to make the world healthier, cleaner, and safer. REQUIREMENTS: Advanced Degree plus 6 years of experience, or bachelor’s degree plus 8 years of experience in technical service operations or related industry with proven expertise in complex system troubleshooting and repair Preferred Fields of Study: Engineering, Sciences, Business, or related field Additional technical certifications beneficial 5+ years of demonstrated management experience leading field service teams Experience managing multi
• million
• dollar P&L responsibility Experience developing and implementing service strategies to drive growth and operational excellence Strong business acumen with ability to analyze financial metrics and drive profitability Strong leadership skills with ability to build, mentor, and develop teams Excellent project management and problem
• solving capabilities Strong customer relationship management skills Demonstrated success in enhancing customer satisfaction and service quality Experience with continuous improvement methodologies (Six Sigma, PPI) Advanced communication and presentation skills in English Proficiency with business software applications (MS Office, CRM, ERP systems) Ability to work effectively in a matrix organization across multiple stakeholders Ability to travel out of the country 20% Valid driver's license and ability to travel up to 50% within assigned territory inside the country Additional language skills preferred Experience with scientific instrumentation, laboratory environments, or regulated industries preferred Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation
• and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life
• changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry
• leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

דרישות המשרה

Advanced Degree plus 6 years of experience, or bachelor’s degree plus 8 years of experience in technical service operations or related industry with proven expertise in complex system troubleshooting and repair Preferred Fields of Study: Engineering, Sciences, Business, or related field Additional technical certifications beneficial 5+ years of demonstrated management experience leading field serv