סקירה כללית
Description We are HIRING a Director of Operations and Support to lead our European operations, drive logistical excellence, and ensure seamless experiences for partners and patients while scaling our global impact. Helfy is a technology-driven group building the next generation of digital healthcare infrastructure. At the core of the group is DoktorABC, a leading telehealth marketplace operating across multiple international markets. DoktorABC Functions As An End-to-end Telehealth Marketplace, Connecting * Patients seeking fast, convenient access to care * Licensed doctors providing online consultations and prescriptions * Pharmacies fulfilling prescriptions and OTC products * Medication & OTC products, including regulated treatments * Delivery partners ensuring fast, reliable home delivery The platform seamlessly combines medical consultation, prescription handling, pharmacy fulfillment, and last-mile delivery into a single digital experience. Operating in regulated environments, DoktorABC enables millions of patients to receive treatment without queues, friction, or unnecessary in-person visits. Responsibilities * Lead the operations team across the company’s sites * Ensure efficient onboarding and support of doctors and pharmacy partners across Europe * Oversee pharmaceutical logistics, including inventory management, deliveries, issue resolution, and vendor communication * Manage operational readiness and coordination for external collaborations (e.g., Uber) * Work closely with Customer Support to monitor feedback and proactively resolve service-related issues * Identify and improve processes to ensure seamless end-to-end experiences for patients * Collaborate with product managers and developers to build tools, dashboards, and workflows * Analyze the root causes of issues, including returned products, stock shortages, and delays * Drive initiatives to improve partner satisfaction and operational KPIs Requirements * 8 years of experience in Operations and Support roles within a global B2C company * 5 years of experience managing global operations teams * Proven track record in managing operations * Strong background in working with multiple stakeholders and cross-functional teams * Solid understanding of logistics processes and partner management * Experience in implementing automations in customer support processes * Hands-on experience with chatbots, including daily operations, analysis, and process improvement
דרישות המשרה
* Lead the operations team across the company’s sites * Ensure efficient onboarding and support of doctors and pharmacy partners across Europe * Oversee pharmaceutical logistics, including inventory management, deliveries, issue resolution, and vendor communication * Manage operational readiness and coordination for external collaborations (e.g., Uber) * Work closely with Customer Support to monit
