סקירה כללית
Titan Aviation Fuels is seeking a motivated and customer-focused **Customer Support Specialist** to join our Atlas FBO Software team. In this role, you’ll be the first point of contact for customers using our cloud-based point-of-sale system. You’ll provide technical support, resolve customer issues, and ensure every client has a positive experience. Responsibilities * Respond to customer inquiries via phone and email in a professional and timely manner. * Troubleshoot basic technical issues with POS systems, software and related hardware. * Guide customers through system features and best practices to maximize experience. * Document, track, and resolve issues using Zendesk and escalate complex cases as needed. * Collaborate with internal teams via Slack, Microsoft Teams, and Jira to ensure customer issues are handled effectively. * Maintain accurate records of customer interactions and follow up to ensure resolution. Requirements * Strong customer service skills, including clear communication, patience, and problem-solving. * General computer literacy with the ability to learn new systems quickly. * Familiarity with troubleshooting POS systems or other cloud-based software. Experience in a customer support or technical support role (1+ years preferred). * Ability to manage multiple priorities while maintain attention to detail. **Preferred Skills** * Aviation industry knowledge is a bonus * Previous use of support tools like Zendesk, Jira or similar. **What we offer** * Flexible work environment * Supportive team culture with a customer-first mindset * Opportunity to work with an innovative cloud-based platform in the aviation fuel services industry. Please send you resume and cover letter to:**garrett.broyles@titanfuels.aero**
דרישות המשרה
* Respond to customer inquiries via phone and email in a professional and timely manner. * Troubleshoot basic technical issues with POS systems, software and related hardware. * Guide customers through system features and best practices to maximize experience. * Document, track, and resolve issues using Zendesk and escalate complex cases as needed. * Collaborate with internal teams via Slack, Micr
