סקירה כללית
Sentrycs is developing and bringing to market a technology-leading counter-drone solution designed to protect urban environments. Our platform automatically detects, tracks, takes over, and safely lands unauthorized commercial drones in a designated zone. If you want to make an impact on shaping the defense counter-drones market, work on revolutionary technologies in one of the most innovative environments there is, surrounded by A-players who are the sharpest, most talented professionals in their field but who also love to party and have fun
– Apply now! We are seeking a talented Customer Support specialist to join our Customer Success team. Customer Support Specialist In this role, you will: * You will communicate directly with partners and customers to solve problems, answer questions, and give advice and support. * You will be the 1st / 2nd
– tier support. * You will install systems and train customers and partners on site and remotely. * Record and report common product and service complaints * Work closely with R&D teams in an Agile environment Requirements: The ideal candidate should have: * 2+ years of experience as Customer Support Engineer or equivalent position. * Experience working in Unix/Linux environment. * Willing to travel up to 30% * Highly proficient English
– written and verbal. * Experience in training customers. Nice to have: * Experience with support of combined hardware-software complex systems * Experience working with On-Prem environments. * Experience in coding, scripting, and automation capabilities
– advantage * Familiar with CRM tools * Knowledge of reading logs of complex multi-process environment
דרישות המשרה
The ideal candidate should have: * 2+ years of experience as Customer Support Engineer or equivalent position. * Experience working in Unix/Linux environment. * Willing to travel up to 30% * Highly proficient English
– written and verbal. * Experience in training customers. Nice to have: * Experience with support of combined hardware-software complex systems * Experience working with On-Prem envir
