סקירה כללית
Position Overview: The Customer Support Manager (CSM) is responsible for managing all operational aspects of customer ceremonies, ensuring flawless preparation and delivery. This role focuses on onboarding, training, logistics, and troubleshooting, while maintaining exceptional attention to detail and customer service. The ideal candidate thrives in fast-paced environments, can manage multiple events at once, and is committed to delivering a seamless ceremony experience for every customer. Key Responsibilities: * Coordinate ceremony planning and logistics, including timelines, training sessions, and customer communications. * Manage and verify ceremony data, performing quality checks and preparing materials * Oversee overall logistics and execution of ceremonies, ensuring details are managed smoothly from planning through delivery. * Provide responsive customer support, troubleshooting ceremony-related issues via phone and email. * Support customer satisfaction and service excellence through timely communication and issue resolution. * Maintain accurate records and documentation in the company’s CRM system. Qualifications: * Bachelor’s degree or equivalent experience in a related field. * Strong organizational and time management skills. * Proven ability to manage multiple ceremonies simultaneously. * Excellent communication and interpersonal skills. * Demonstrates a strong ability to learn fast and manage critical tasks independently * Proficiency with CRM software (e.g., Hubspot). * Experience in training and onboarding customers is a plus.
דרישות המשרה
* Coordinate ceremony planning and logistics, including timelines, training sessions, and customer communications. * Manage and verify ceremony data, performing quality checks and preparing materials * Oversee overall logistics and execution of ceremonies, ensuring details are managed smoothly from planning through delivery. * Provide responsive customer support, troubleshooting ceremony-related i
