סקירה כללית
Do you have a passion for turning customer interactions into WOW moments? Do you thrive in a fast-paced environment where your problem-solving skills directly impact customer loyalty? If so, we want you on our team! As a Customer Support Associate, you’ll be the voice of our brand, the first point of contact for our valued customers across European and Israeli markets. You’ll be more than just a problem-solver; you’ll be a relationship builder, a brand ambassador, and a key contributor to creating exceptional customer experiences. Responsibilities * **Deliver Unforgettable Experiences:** Provide top-notch service to our customers, exceeding their expectations every time. * **Be a Communication Rockstar:** Engage with customers across multiple channels, always putting their needs first. * **Solve Problems Like a Pro:** Analyze customer inquiries, offer tailored solutions, and proactively address concerns. * **Turn Problems into Opportunities:** Resolve issues effectively, implement preventive measures, and ensure customer satisfaction. * **Be a Product Advocate:** Promote relevant products and services, demonstrating your understanding of customer needs. * **Hit Your Targets and Grow:** Contribute to the overall success of the Customer Experience Team. Requirements * 1-3 years of proven experience in Customer Service (essential!). * Fluent English (mandatory), Hebrew a plus! * Familiarity with Zendesk or similar platforms (a definite advantage!). * Exceptional verbal and written communication skills
– you’re a natural at connecting with people. * A genuine passion for providing outstanding service and building lasting customer relationships. * The ability to juggle multiple tasks and thrive in a dynamic environment. Advantages * Highly organized and detail-oriented. * A self-starter who takes initiative and can work independently. * Able to stay calm and professional under pressure. * A collaborative team player.
דרישות המשרה
* **Deliver Unforgettable Experiences:** Provide top-notch service to our customers, exceeding their expectations every time. * **Be a Communication Rockstar:** Engage with customers across multiple channels, always putting their needs first. * **Solve Problems Like a Pro:** Analyze customer inquiries, offer tailored solutions, and proactively address concerns. * **Turn Problems into Opportunities
