סקירה כללית
About Us We are an enterprise-grade logistics platform that solves the operational and data headaches that plague large organizations. We bridge the gap between mission-critical tech and a human-centric culture. Join us to make a measurable impact on a platform that's already winning. Role Overview We are seeking a strategic Customer Success Manager to own the end-to-end journey for our enterprise accounts. You will act as a trusted advisor, ensuring large-scale organizations realize maximum value while you proactively identify opportunities for retention and growth and your insights directly impact what we build next. Key Responsibilities * Strategic Partnership: Act as the primary point of contact for enterprise accounts, aligning our solutions with customer business goals through tailored success plans. * Onboarding & Value Realization: Lead the onboarding and adoption process to ensure a seamless, outcome-focused journey from day one. * Retention & Expansion: Monitor account health to proactively mitigate churn risks and identify upsell/cross-sell opportunities based on evolving customer needs. * Performance Insights: Conduct regular business reviews (QBRs) for senior stakeholders, delivering data-driven insights and strategic recommendations. * Cross-Functional Advocacy: Champion the "voice of the customer" internally, collaborating with Product and Sales to influence the roadmap and enhance the user experience. * Technical Operations: Be responsible for system configurations, site setups, and live environment data while maintaining a strong understanding of technical integrations (APIs/scripting). * Data Integrity & Support: Conduct detailed data analysis to support strategic decision-making and participate in QA processes to ensure data integrity and system functionality. Oversee and prioritize support issues, ensuring timely and effective resolution in partnership with internal teams. Qualifications * Experience: 3+ years in Enterprise Customer Success, Account Management, or B2B SaaS. * Communication: Elite presentation skills with the ability to influence C-suite stakeholders. * Technical Aptitude: Basic understanding of APIs/scripting and advanced Excel proficiency (complex functions/queries). * Tooling: Experience with HubSpot, Salesforce, or Gainsight; demonstrated capabilities using AI tools to streamline workflows. * Logistics: Ability to support U.S. time zones and willingness to travel for on-site workshops and customer meetings. * Languages: High level proficiency in Hebrew and in English. Additional languages are a benefit. Work Structure * Work Week: Sunday thru Thursday * Toolkit: Modern stack centered on HubSpot and best-in-class analytics. * Culture: High transparency and a focus on relentless improvement.
דרישות המשרה
* Strategic Partnership: Act as the primary point of contact for enterprise accounts, aligning our solutions with customer business goals through tailored success plans. * Onboarding & Value Realization: Lead the onboarding and adoption process to ensure a seamless, outcome-focused journey from day one. * Retention & Expansion: Monitor account health to proactively mitigate churn risks and identif
