סקירה כללית
Description We are seeking a Customer Success Manager to lead post-sale client relationships, ensuring smooth onboarding, strong adoption, and long-term growth. This role blends account ownership, project execution, and strategic collaboration across internal teams. You will manage a customer portfolio and drive measurable outcomes aligned with their business goals. What You Will Do Onboarding & Delivery Execution * Lead customer onboarding and ensure seamless go-lives. * Collaborate with cross-functional project teams (TAM, engineers) to deliver solutions on time and within scope. * Track milestones, dependencies, and risks with precision. Customer Growth & Expansion * Identify upsell and expansion opportunities through ongoing engagement. * Collaborate with Sales and Account teams to support growth initiatives. * Drive customer outcomes and long-term value realization. Cross-Functional Collaboration * Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions. * Share customer feedback with internal teams to inform product improvements. Reporting & Visibility * Maintain accurate records in HubSpot and communicate updates via Slack and internal reports. * Provide regular updates to senior leadership on customer health, risks, and success metrics. Requirements * 3+ years of experience in Customer Success. * Experience working with retail and/ or supply chain environments- Advantage. * Educational Qualification: Bachelor’s degree required; Master’s degree preferred. * Excellent communication and relationship-building skills. * Strong analytical skills; proficiency in Excel required, SQL. * Highly organized, dependable, and comfortable managing multiple priorities. * Ability to work cross-functionally.
דרישות המשרה
* 3+ years of experience in Customer Success. * Experience working with retail and/ or supply chain environments- Advantage. * Educational Qualification: Bachelor’s degree required; Master’s degree preferred. * Excellent communication and relationship-building skills. * Strong analytical skills; proficiency in Excel required, SQL. * Highly organized, dependable, and comfortable managing multiple p
