סקירה כללית
Company Overview: Led by our founder Kieu Vuong PhD, a former UX leader who shaped product experiences at industry giants including YouTube, Google, Microsoft, and played pivotal roles in Airbnb and Uber’s successful IPOs, ESVP transforms how tech professionals navigate their career transitions. We specialize in helping professionals in career transitions as well as helping an exclusive list of companies with their executive search (executive headhunting services). While the current tech market typically requires 12 months to secure new roles, our proven system accelerates this journey up to 4x faster (aka in 12 weeks or less). Our track record speaks through our clients’ successes: A Principal Product Manager secured his dream position in just 10 weeks, while an experienced design manager landed breakthrough roles after as few as three sessions with Kieu. And these are just a few of the many examples where we get to transform people’s lives. At ESVP, we combine deep industry insights with insider knowledge as former hiring managers and tech leaders. Our dual focus—accelerating individual job searches and providing exclusive executive search services to selected companies—gives us a unique advantage in understanding both sides of the hiring equation with deep expertise in the tech and hiring market. Position Summary: At ESVP, transforming lives is more than a slogan—it’s the outcome of every client journey. We’re seeking a Client Success member to be the bridge between sales and delivery. Your role is to ensure a seamless, high-touch experience that keeps clients supported, engaged, and on track. Key Responsibilities: * Onboard new clients and guide them through our program structure * Serve as a point of contact for support, accountability, and progress tracking * Collaborate with coaches and sales team to ensure alignment and follow-through * Monitor client engagement and proactively address issues or roadblocks * Drive retention, referrals, and upsell opportunities with a relationship-first approach Requirements: * 2+ years experience in customer success, coaching support, or account management * Warm, empathetic, and organized communicator * Strong understanding of coaching frameworks and client psychology * Able to manage multiple clients while maintaining a white-glove experience Experience with CRMs (Close.io), Notion, and Slack is a plus
דרישות המשרה
* Onboard new clients and guide them through our program structure * Serve as a point of contact for support, accountability, and progress tracking * Collaborate with coaches and sales team to ensure alignment and follow-through * Monitor client engagement and proactively address issues or roadblocks * Drive retention, referrals, and upsell opportunities with a relationship-first approach Requirem
