סקירה כללית
Call Center Manager | American Hours Location: Har Tuv / Beit Shemesh, Israel (In-office only) Schedule: Sunday/Monday – Thursday | 4:00 PM – 12:00 AM Fluent English Required. Ephoca is hiring a Call Center Manager to oversee daily operations and ensure optimal performance and customer satisfaction. You’ll lead and develop a team of agents, monitor performance metrics, and implement strategies to improve efficiency while delivering an exceptional customer experience. Requirements ● Prior experience managing a call center or customer service operation preferred ● Strong analytical skills with the ability to interpret performance data ● Experience in team management, training, and coaching ● Excellent communication and interpersonal skills ● Strong problem-solving and decision-making abilities ● Work From Office Responsibilities ● Oversee daily call center operations ● Manage and support a team of call center agents ● Monitor and analyze performance metrics ● Implement strategies to improve efficiency and service quality ● Resolve escalated inquiries and issues ● Coordinate training and development for team members ● Maintain compliance with company policies ● Drive a positive customer experience Apply: Send your resume to jobs@ephoca.com
דרישות המשרה
● Prior experience managing a call center or customer service operation preferred ● Strong analytical skills with the ability to interpret performance data ● Experience in team management, training, and coaching ● Excellent communication and interpersonal skills ● Strong problem-solving and decision-making abilities ● Work From Office Responsibilities ● Oversee daily call center operations ● Manag
