סקירה כללית
The5ers is a fast-growing tech company building smart, data-driven platforms for a global community of traders. Through our leading brands – The5ers and Trade The Pool – we create innovative solutions that help traders grow, improve, and connect. We’re on a mission to shape the future of trading by combining advanced technologies, user-focused tools, and a unique funding model that empowers talented individuals to reach their potential — all while serving one of the world’s largest and most engaged trading communities. We’re looking for a service-oriented Trader Success Specialist to provide fast, clear, and thoughtful assistance to our global community of traders. Working days: Monday- Friday (Monday–Thursday from our beautiful offices in Raanana, Friday from home) Working hours: 1:00 PM–10:00 PM ============================= Responsibilities: * Respond promptly and professionally to customer inquiries via email * Resolve issues with clarity, patience, and a solution-oriented mindset * Assist traders with account-related questions and platform navigation * Maintain accurate records of customer interactions * Coordinate with internal teams to ensure seamless resolution of requests * Escalate high-priority or technical issues to the relevant departments * Contribute to support documentation (FAQs, macros, help center articles) * Meet performance goals, including response time and customer satisfaction Requirements: * 1+ years of experience in customer support, ideally in fintech or trading
– Advantage * Native-level English (written) * Flexible availability to support users across different time zones * Strong communication and collaboration skills * Tech-savvy and comfortable working with support platforms and CRM tools * Service-oriented, professional, and detail-oriented * Knowledge of trading, forex, or financial markets – a strong advantage ============================= Why Join Us? * Be part of a profitable, fast-growing company shaping the future of trading * Join a global team where your ideas drive real product impact * Work in a culture that values openness, initiative, and collaboration * Enjoy a healthy work-life balance in a focused, supportive, and non-corporate environment * Grow in a company that gives you room to lead, evolve, and leave a meaningful mark
דרישות המשרה
* Respond promptly and professionally to customer inquiries via email * Resolve issues with clarity, patience, and a solution-oriented mindset * Assist traders with account-related questions and platform navigation * Maintain accurate records of customer interactions * Coordinate with internal teams to ensure seamless resolution of requests * Escalate high-priority or technical issues to the relev
