סקירה כללית
Directeam empowers startups worldwide to accelerate AWS cloud adoption and transformation through state-of-the-art FinOps product and complementary AWS cloud experts’ consultancy. Our innovative cost optimization technology, Sombrero Savings, sets Amazon EC2 On-Demand savings on autopilot
– eliminating risk, commitments, and engineering management overhead. We’re looking for a passionate Account Manager to manage strategic customer accounts, lead proactively, strengthen long-term relationships, ensure customer satisfaction, and identify growth opportunities. This role is pivotal in exceeding customer expectations and driving success. We seek a dedicated, intelligent, skilled professional with a strong background in customer-facing roles. What You’ll Do: * Build strong, trust-based relationships with the customers, understanding their needs, challenges, and goals. * Be a primary contact, handling escalations and resolving issues effectively to ensure customer satisfaction. * Identify and drive proactively cost optimization, upselling, and cross-selling opportunities. * Collaborate with internal teams to address customer feedback and develop growth strategies. * Negotiate and secure long-term agreements with key stakeholders, balancing customer needs, vendor expectations, and our strategic interests. * Maintain strong relationships with AWS partners and represent us at events. * Assist new customers with onboarding, offering training and resources for a smooth transition to our solutions. * Communicate the value of our solutions, including Sombrero Savings, to address business and technical challenges. What We’re Looking For: * 4+ years in SaaS Account Management or Customer Success roles with proven success exceeding quotas, and managing cloud technology accounts. * Strong understanding and experience selling AWS/GCP/Azure solutions, and expanding accounts. * Strong ability to build trust with C-level executives and influence internal and external stakeholders. * Excellent communication and presentation skills in both English and Hebrew. * Self-motivated, adaptable, and effective in fast-paced environments. * Proven ability to manage technical and business relationships in startups and a deep understanding of the startup ecosystem. * Knowledge or experience with AWS services and certifications (advantage). * Experience with FinOps and cloud cost optimization (advantage). * Familiarity with Salesforce or Hubspot (advantage). Our office is located at Beit Gibor Sport Tower, Ramat Gan, near Tel Aviv Savidor Central railway station.
דרישות המשרה
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