סקירה כללית
^^משרה זו נלקחה מ Career^^We are TITAN
• a leading global SaaS startup in the Salesforce ecosystem. Our products redefine digital engagement on the Salesforce platform using a no
• code, web
• based platform. We are looking to hire a technologically savvy Technical Support expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go
• to contact for responding to clients and providing support for the TITAN products. This role is an integral part of the customer experience journey. Responsibilities Provide personalized support via various channels (Slack, Salesforce). Manage the ticketing system for our products. Diagnose and resolve technical issues related to our products. Educate customers on features and best practices. Escalate unresolved issues to the solutions and CS team or relevant departments. Requirements 2+ years experience in a customer technical support role in a SaaS company BSc in Information Systems/Computer Science. Excellent Salesforce in depth knowledge Strong analytical and troubleshooting skills. Excellent communication skills, both verbal and written. Fluent in English, additional languages a plus (Spanish, French). Willingness to work remotely across USA (Pacific time zone). Experience with Power BI, Salesforce, and Data analytics. Why Join TITAN? Work with a dynamic and innovative team in a fast
• growing SaaS startup Collaborate with industry
• leading clients and gain exposure to cutting
• edge technologies Enjoy the flexibility of remote work and a healthy work
• life balance Competitive compensation package and opportunities for professional growth and development Hiring process steps: null
דרישות המשרה
Provide personalized support via various channels (Slack, Salesforce). Manage the ticketing system for our products. Diagnose and resolve technical issues related to our products. Educate customers on features and best practices. Escalate unresolved issues to the solutions and CS team or relevant departments. Requirements 2+ years experience in a customer technical support role in a SaaS company B
