סקירה כללית
^^משרה זו נלקחה מ Career^^JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: https://wd5.myworkday.com/cowlitz/d/inst/1$9925/9925$3067.htmld Pledge for Success: We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are. Position Summary: Responsible for generating revenue by soliciting preferred players (both in and out of the current database) as defined by management. Primary Duties and Responsibilities: Promotes superior guest service. Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani. Build relationships through specialized, personalized, and preferential service. Use available technology to efficiently manage player accounts including, but not limited to, gaming activity, comp availability, and profitably. Utilize sales skills to offer and issue complimentaries per established departmental policies and marketing guidelines. Cultivate leads, build loyalty, and promote return visits to the property. Meet and greet with preferred guests when they are on property. Support all ilani marketing efforts. Expected to meet and/or exceed personal revenue targets. Responsible for the expansion and growth of national casino business by providing the highest level of outstanding customer service. Keep abreast of competitors’ gaming customer programs and monitor their effectiveness. Speak with players in person or on the telephone to market promotions and events. Attend player events, interact with invited players, and provide guest service in a professional and courteous manner. Meet goals and objectives for daily phone calls and letters mailed to current, inactive, and prospective high
• end players. Assists in planning and executing both on and off
• site VIP events, parties, and meals. May also assist VIP Hosts and with various promotions or giveaways. Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment. Maintains confidentiality of sensitive information. Performs other duties as assigned. Minimum Qualifications: Previous experience as a casino host in a complex casino environment, or four (4) years’ experience in a high
• volume hospitality environment, involving extensive contact with customers. Associate degree with two (2) years’ hospitality experience; education may be substituted with two years previous casino host or additional high customer contact hospitality experience. Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment. Strong computer skills in all Microsoft programs, and complimentary computer skills to be applied to proprietary Casino Marketing Systems. Strong verbal and written skills. Proven ability to provide excellent internal and external customer service. Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment. Must demonstrate a strong attention to detail. Must be able to work various shifts, flexible hours including nights, weekends, and holidays. Must possess a valid Driver’s License. Must be willing to work in a smoking environment. Must be willing to adhere to company health and safety measures. Preferred Qualifications: Sales and Marketing experience. Shift Schedule Range From: 12:00 Noon
• 10:00 p.m., 2:00 p.m.
• 12:00 a.m. and 3:00 p.m.
• 1:00 a.m. Weekends & Holidays Required. Busiest time is Christmas & New Year’s Eve & Day Work Shift: Swing (United States of America) Regular Starting at: $51,480.00 Knock, knock. Hear that sound? That’s opportunity! Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, developed by the Cowlitz Tribe, is the Pacific Northwest’s premier gaming, dining, entertainment, and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 18 different restaurants, bars, and retail outlets; and a 2,500
• seat meeting and entertainment venue hosting nationally recognized performances. In the Spring of 2023, ilani will open the doors to a 14
• story luxury hotel, featuring nearly 300 rooms, a top floor restaurant and indoor
• outdoor pool experience.
דרישות המשרה
Promotes superior guest service. Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani. Build relationships through specialized, personalized, and preferential service. Use available technology to efficiently manage player accounts including, but not limited to, gaming activity, comp availability, and profitabl
