סקירה כללית
Role Overview Betterbot is seeking a Senior Account Manager (SAM), reporting to the Chief Growth Officer to own, grow, and retain our most strategic multifamily enterprise accounts. This role will be responsible for driving renewals and expansion across Betterbot’s top named accounts, representing a combined quota of $2.7M annually. The Senior Account Manager will be the quarterback for enterprise relationships, multi-threading stakeholders, ensuring adoption, leading renewals, and unlocking expansion opportunities across large portfolios. Success in this role means increasing Net Revenue Retention (NRR), protecting key logos, and expanding Betterbot’s footprint into untapped property groups. Key Responsibilities ● Renewals o Own and lead renewal process across assigned enterprise accounts ($1.7M annual quota). o Begin advance renewal conversations, present ROI dashboards and performance benchmarks. o Negotiate terms, pricing, and contract adjustments to protect and grow ARR. ● Expansion o Identify and close expansion opportunities ($1M annual quota) by driving additional property adoption and upgrades. o Run pilot-to-rollout playbooks to expand Betterbot footprint within large portfolios. o Position upgrades for leasing, renewals, and resident engagement. ● Account Strategy & Relationship Management o Develop and maintain executive-level and cross-functional stakeholder relationships (Ops, Ownership Groups, Marketing, Procurement). o Lead Quarterly Business Reviews (QBRs) showcasing ROI, adoption, and expansion opportunities. o Act as trusted advisor and thought partner for customer growth initiatives. ● Collaboration & Process Discipline o Partner with Marketing, Sales, and CX teams to ensure seamless handoffs and customer satisfaction. o Maintain accurate records of all account activity in HubSpot (MAPs, contacts, renewal status, expansion pipeline). o Provide feedback to Product and Leadership on customer needs and competitive trends. Qualifications ● 7+ years in enterprise account management or customer success, ideally in SaaS. ● Proven success managing accounts with $1M+ ARR responsibility. ● Excellent business needs alignment and objection handling skills ● Strong track record in driving renewals and expansions within complex enterprise accounts. ● Proven track record of quota attainment ● Experience with multifamily or real estate SaaS solutions is a strong plus. ● Demonstrated ability to multi-thread relationships across Operations, Marketing, Regionals, Innovation Leaders and IT stakeholders. ● Exceptional communication, negotiation, and presentation skills. ● Data-driven, process-oriented, and highly organized. Compensation Structure Total On-Target Earnings (OTE): $200,000–$250,000 annually
דרישות המשרה
● Renewals o Own and lead renewal process across assigned enterprise accounts ($1.7M annual quota). o Begin advance renewal conversations, present ROI dashboards and performance benchmarks. o Negotiate terms, pricing, and contract adjustments to protect and grow ARR. ● Expansion o Identify and close expansion opportunities ($1M annual quota) by driving additional property adoption and upgrades. o
