סקירה כללית
^^משרה זו נלקחה מ Career^^Position Summary Role and Responsibilities
• Provide excellent & differentiated tech support to customers
• Leading technical support on various home appliances products
• Resolving customer problems; identifying trends & weak points and contacting relevant teams
• Review & analyse products quality issues and provide technical advice
• Meet and exceed department’s targets & KPIs
• Strategic approach to improve customer service experience
• Analyzing service and customer service data
• Working closely and in synchronization with various internal and external interfaces. Skills and Qualifications Experience in technical support service roles. Technical knowledge and orientation High analytical skills
• experience in analysing complex data Creativity and problem
• solving skills Ability to understand and manage complex processes. Ability to work cooperatively in a team and as an individual. Excellent PowerPoint and Excel control (graphs, PIVOT, VLOOKUP, INDEX, MATCH, etc.) English
• High level. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. Job Alerts: If you would like to be notified of new opportunities when they are posted, please click here. You will be asked to create an account first if you do not already have one. Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).
דרישות המשרה
• Provide excellent & differentiated tech support to customers
• Leading technical support on various home appliances products
• Resolving customer problems; identifying trends & weak points and contacting relevant teams
• Review & analyse products quality issues and provide technical advice
• Meet and exceed department’s targets & KPIs
• Strategic approach to improve customer service experience
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