סקירה כללית

We are looking for a Support Operation Engineer to become an integral part of our Customer Success at Dot Compliance. Our ideal candidate should be passionate about learning new technologies, has organizing information/data and technical orientation skills and keen on becoming a part of a growing and dynamic team.

 

Dot Compliance is a cloud-based, innovative software company, and our product allows pharma and medical device customers to manage their quality and compliance processes electronically.

 

 

Responsibilities:

·         Assess, perform, and maintain technical system installations and upgrades.

·         Set-up and configure external authentication (AZURE, Okta, Active Directory, etc.) with Dot Compliance application.

·         Work with R&D team on deploying and testing new support and automation tools.

·         Monitor system behavior, analyze and provide operational system insights.

·         Diagnose and identify operational system problems based on data analysis and system functionalities.

·         Develop and preserve knowledge content.

·         Work in collaboration with support, professional services, R&D, and product teams.

דרישות המשרה

Requirements:

A degree in a recognized University/College or an equivalent combination of education and work experience.

·         Experience with troubleshooting and system operational analysis.

·         Experience in user management systems such as AZURE and Active Directory.

Technical orientation.

Excellent written and oral communication skills – Hebrew and English.

Independent learner with the ability to adapt and understand concepts with agility. 

Team Player.

People-oriented.

 

Nice to have requirements:

·         Knowledge of Salesforce Administration or development.

מתויג כ:

העלאת קורות חיים או כל מסמך רלוונטי אחר.


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